Terms & Conditions

Last Updated: June 13, 2024

Welcome to Sugar Berry Bakery and Sweets! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website and placing orders with us, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Ordering and Payment:

   - By placing an order on our website, you are making an offer to purchase our products. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason.

   - Prices for our products are listed on our website and are subject to change without notice. All prices are in Qatari Riyals.

   - Payment for orders must be made at the time of purchase using one of the available payment methods accepted on our website.

2. Product Availability:

   - Our products are subject to availability. While we strive to keep our inventory up-to-date, there may be occasions when certain products are out of stock or unavailable.

   - In the event that a product you ordered is out of stock, we will notify you as soon as possible and provide you with alternative options, such as a replacement product or a refund.

3. Delivery:

   - We offer delivery services to select locations as indicated on our website. Delivery times may vary depending on your location and other factors beyond our control.

   - We are not responsible for delays in delivery caused by unforeseen circumstances, such as weather conditions, natural disasters, or carrier issues.

   - It is your responsibility to provide accurate delivery information, including your address and contact details. We are not liable for any incorrect or incomplete information provided by you that may result in delivery issues.

4. Returns and Refunds:

   - We take pride in the quality of our products and strive to ensure your satisfaction. If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order to request a return or refund.

   - Returns or refunds may be granted at our discretion and are subject to the condition that the product is unused, in its original packaging, and returned within the specified time frame.

   - Shipping and handling fees are non-refundable, and you may be responsible for return shipping costs unless the return is due to our error or the product is defective.

5. Intellectual Property:

   - All content on our website, including but not limited to text, images, logos, and graphics, is the property of Sugar Berry Bakery and Sweets and is protected by copyright and other intellectual property laws.

   - You may not use, reproduce, or distribute any content from our website without our prior written consent.

6. Limitation of Liability:

   - To the fullest extent permitted by law, Sugar Berry Bakery and Sweets shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase of our products.

   - Our total liability for any claim arising out of or relating to these Terms and Conditions shall not exceed the total amount paid by you for the products in question.

7. Governing Law:

   - These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising out of or relating to these Terms and Conditions shall be resolved exclusively by the courts of Qatar.

By using our website and purchasing our products, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us at details below:

Address : Old Alghanim, 948 Ibn Malik Street, Zone 6, B13 Doha, Qatar

Phone: +(974) 7444 5502 / +(974) 4038 1178

Email: csu@sugarberry.qa